[vc_row][vc_column][vc_tta_accordion style=”modern” color=”sky” spacing=”3″ active_section=”0″ title=”ACCOUNT AND REGISTRATIONS”][vc_tta_section title=”How to sign up?” tab_id=”1538110320040-54f168dc-06fc”][vc_column_text 0=””]Kindly click on the link https://www.phinonic.com/auth/register

Or download the ‘PHINONIC’ on google playstore or apple store[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I take part in the iCYCLE recycling system?” tab_id=”1538110320040-5b66001f-0557″][vc_column_text 0=””]Sign up an account with us and you can start to login and manage your account.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Which user type should I choose?” tab_id=”1538110351288-054b26c7-6761″][vc_column_text 0=””]For individual user, please select ‘Individual’ on the registration page for this section. For business/merchant purpose, please do contact us before creating an account. You can reach us by:


Tel No: 6011-13245924.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do you need my email address?” tab_id=”1538111142123-015ece85-8908″][vc_column_text 0=””]It’s how we know it’s you when you come to ICYCLE, so we can keep track of your points and rewards. We’ll send you what you need to know about ICYCLE and your account – confirmation when you earn points.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I think I’m already signed up. Am I?” tab_id=”1538111217573-0f933de2-bf6e”][vc_column_text 0=””]Let’s find out! If you think you already have an account or as member, sign in with the email address and password you think you used and we’ll let you know right then and there if we have your email in our system. If you don’t remember your password we can send you a link to reset it.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to ensure that only me can access to my points & rewards?” tab_id=”1538111270181-5a631f70-c744″][vc_column_text 0=””]Phinonics identifies you based mainly on the email address and valid phone number you use when you register for an account.  This becomes your Phinonics username.  Upon registration, you will be asked for a password, which subsequently becomes the only means by which Phinonics verifies if it is really you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I forget my password?” tab_id=”1538111364068-fc1a2dbd-b043″][vc_column_text 0=””]Every system designed for humans should be forgiving enough that when humans forget, there is a fallback through which they can regain access to the system.  For Phinonics, the fallback authentication mechanism relies on the reset password being sent to your registered email address.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_tta_accordion style=”modern” color=”sky” spacing=”3″ active_section=”0″ title=”BARCODE”][vc_tta_section title=”What are the barcode stickers?” tab_id=”1538111640851-261b2794-2799″][vc_column_text 0=””]A sticker indicates your unique identity with iCYCLE. Each time you wish to recycle, kindly paste your sticker on to your recyclables and drop into the nearest iCYCLE bin.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I register a barcode given to me in my mailbox?” tab_id=”1568865659698-d1a60095-7a02″][vc_column_text 0=””]If you receive a barcode via post, please refer to this link to register it into account[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I get the iCYCLE barcode stickers?” tab_id=”1538111640852-7bf239a1-e72a”][vc_column_text 0=””]After Online registration, you will receive automatic barcode on your account. For mobile App, please go to ‘PROFILE’. For Web, Go to ‘BARCODES’

You just have to make sure the address is entered correctly (you will receive a notice upon your registration to enter your address for us to send barcode sticker to you); Kindly go to ‘Info’ after logging in. Rest assured, and we will send you the stickers via post right after your successful registration.  Typically, the postage will arrive in 1 week.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take for the barcode stickers to arrive?” tab_id=”1568865802825-50eb9a63-edfb”][vc_column_text 0=””]Upon registration and updating your address at profile, 1 set of barcodes stickers will be sent to you by normal post (FOC) to your address within 10 business days depending on postal service. Please do contact iCYCLE if you do not receive it within the time period stated.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I generate and link my the barcode to my account?” tab_id=”1538111640854-82c4c07b-19c3″][vc_column_text 0=””]If you have a set of barcode stickers with you. Kindly scan using barcode scanner to add your extra barcode into your account. the scanner is at your personal profile page please refer to this link:

https://icycle-global.com/add-barcode/[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to ensure my stickers on my recycle bags are not replaced?” tab_id=”1538111640855-8371ae2a-d59f”][vc_column_text 0=””]Stickers uniquely linked to your account will be posted to you upon registration.  iCYCLE awards points to your account based on seeing these stickers on the recycle bags you drop into iCYCLE Bins or that you pass to iCYCLE Collectors.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have finished using my barcode stickers. How do I make request new barcode stickers?” tab_id=”1538111640858-1e8da9fe-d54a”][vc_column_text 0=””]Please login to www.phinonic.com, under barcode tab, click on request button. the barcode shall be able to send to you by mail. 60 RP shall be deducted from your account.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to ensure that the stickers I receive are really stickers linked to my account and not linked to someone else’s account?” tab_id=”1538111640859-87097977-caab”][vc_column_text 0=””]The authentic stickers will come through the post so you can check the sender information.  Furthermore, you can scan the barcode of your sticker using your Phinonics mobile App to check if the sticker barcode is really linked to your account.  You could also add your barcode; if the barcode belongs to someone else, the system will disallow it from being added to your account.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”sky” spacing=”3″ active_section=”0″ title=”POINTS AND REDEMPTION”][vc_tta_section title=”What is Recycling Points (RP)” tab_id=”1538124349840-503e6db2-3f46″][vc_column_text 0=””]The points you get after registering and recycling with iCYCLE.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where can I check my Recycle Point (RP)?” tab_id=”1568863992216-865414ad-0b76″][vc_column_text 0=””]After you logged in, Under ‘Info’, and you will be able to see your Summary Point[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why is there no Recycle Point (RP) under my barcode?” tab_id=”1538124350109-a35f8c09-8972″][vc_column_text 0=””]Your barcode might not be registered yet during the collection of your recyclables; the RP will still be registered under your account. Please contact us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I make use of my RP?” tab_id=”1538124350413-57ef2e99-e6d9″][vc_column_text 0=””]After you logged in, click on the ‘Redemption’, and you will be able to redeem product/Sunway Pals/cash/voucher using your Recycle Point (RP).Please refers to the video below.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”I receive a voucher from iCYCLE, how do I use it?” tab_id=”1538124350652-1d68cd1d-8bfc”][vc_column_text 0=””]Click on the link on how to use iCYCLE voucher[/vc_column_text][/vc_tta_section][vc_tta_section title=”Could my RP be wrongfully used by other people to redeem things?” tab_id=”1538124350952-6ffac5b0-a21c”][vc_column_text 0=””]RPs is linked uniquely to your account, and redemption using the RPs in your account can only be performed when you are logged in to your account.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I see my detailed collection of recyclables for the last 2 years?” tab_id=”1538124351231-5cd9fb12-6fb0″][vc_column_text 0=””]The collection details are available on web version only. Please login to www.phinonic.com for further detailed collection data.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to ensure that my Recycle Points (RPs) truly reflect what i have actually recycled?” tab_id=”1538192545921-fa116590-d352″][vc_column_text 0=””]Through your online account, you can see a list of Drop transactions detailing the date, time, and location of bag drops and the RP awarded for each bag.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I would like the amount of my RP to be kept secret because I don’t want others to know my recycling behavior?” tab_id=”1538192554181-b0791e2c-7ede”][vc_column_text 0=””]All RPs are only shown to the account holders when they login to the Phinonics system, and all communications of RP from different entities within the iCYCLE ecosystem are performed via standard encryption.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I would like to automatically donate all my points (RP) to a charity account. How should I do it?” tab_id=”1538192555437-03d04fbd-86f7″][vc_column_text 0=””]Excellent choice!!! You can redeem cash value and fill up your desired donation banking information[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if the awarded points do not tally with my recycled items?” tab_id=”1538192556436-82958f70-b781″][vc_column_text 0=””]Users may contact iCYCLE at info@icycle-global.com or +601113245924 for dispute resolution.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take for the RP to be updated once I drop into iCYCLE bin?” tab_id=”1568863679511-188eb9a9-2413″][vc_column_text 0=””]Generally it will take 1 to 2 weeks(max) due to the pickup collection frequency at each area is different. If your points are not updated within this time period, please do inform us. we are working on expediting this process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much is 1 RP worth?” tab_id=”1568863676342-85a41062-1494″][vc_column_text 0=””]1Rp equals to 5 cents[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”sky” active_section=”0″ title=”BIN”][vc_tta_section title=”Where do I find iCYCLE bins?” tab_id=”1538193248581-cd21ba41-fcb7″][vc_column_text 0=””]You may visit our web or refer to our apps at “where to drop”(Web) or “bin locations”(App). You may drop at the bin nearest to you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”There is no iCYCLE bins nearby my area, what should i do?” tab_id=”1568864782949-d71fa91a-5791″][vc_column_text 0=””]We are in midst of adding bins across other places. We advise you drop in any nearby bins.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I verify if a bin is an authentic iCYCLE bin and not a counterfeit?” tab_id=”1568864403539-713bfeb3-cfd2″][vc_column_text 0=””]Our iCYCLE website gives detailed descriptions and photos of the real iCYCLE Bins at different locations. Please refer to this link[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do we ensure that whatever bags we drop into the iCYCLE bin are safe from being removed illegally?” tab_id=”1538193248710-cdd3561b-07af”][vc_column_text 0=””]The latest iCYCLE Bins are designed with a one-way push-in mechanism such that the bags once dropped cannot be removed through the drop window, thus only authorized iCYCLE staff are able to empty the bins of the bags therein.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to verify if a collector is genuine?” tab_id=”1538196875587-7ece4ab3-2ac4″][vc_column_text 0=””]Through the Phinonics mobile App, a genuine Collector (with profile picture, contact, usertype) will be assigned by iCYCLE, then you will be able to directly communicate with the Collector via the chat feature.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I did not find any qr code on the bin, what should I do?” tab_id=”1538196924177-a01e6655-0dc2″][vc_column_text 0=””]Launch the Phinonic app, go to “REQUEST”, click “iDROP”, click on the “ press here” message on the screen.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why sometimes there is QR code on the bin, some are not? ” tab_id=”1538196965610-7ad92a9c-3691″][vc_column_text 0=””]The QR Code will be pasted on the bin if it is indoor or the GPS data from the user is not accurate. If there is no QR Code, kindly press the blue button at the bottom to execute the drop of your recyclables.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does iCYCLE buy insurance for your bin, just in case there are injury or damages due to the bin? ” tab_id=”1538197039832-68e4b62d-457d”][vc_column_text 0=””]iCYCLE at the moment does not buy insurance to cover for any damage to the bin or to the users. Please use the bin with care as the terms and conditions of iCYCLE user signup has disclaimed the responsibility if the users agree to use our service.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”sky” active_section=”0″ title=”EXPERT”][vc_tta_section title=”I am a cleaner, can I use the system for my area?” tab_id=”1538197172597-175d333e-0d7b”][vc_column_text 0=””]Yes, absolutely. You need to register and select “expert “on the registration page.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I am a cleaner, how should I do with the barcode? ” tab_id=”1538197172779-10d77e0f-e6dc”][vc_column_text 0=””]With the given barcode, you are required to service your bins and paste the barcode on your collection, before you drop into iCYCLE Bin, please make sure the collection is dry and clean.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I am a cleaner, I expect rewards come to me immediately when I drop to icycle bin every day. ” tab_id=”1538197830411-8cf90965-5c80″][vc_column_text 0=””]iCYCLE typically takes about 2 weeks to update your collection data. You shall be able to view your own collection point by log into your own account via Phinonic.com or by mobile app.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”sky” active_section=”0″ title=”PHINONIC Mobile APP”][vc_tta_section title=”What information do I need to login using the app?” tab_id=”1538200377005-33f7ed20-7d21″][vc_column_text 0=””]You are required to use your phone OR email to login with your password.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is iDROP?” tab_id=”1538200377213-14ef3956-c6a0″][vc_column_text 0=””]This feature works when the user move closer to an iCYCLE bin and drop his/her recyclables into the designed bin. The app will detect your location and points will be allocated accordingly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is iPICKUP?” tab_id=”1538200547730-d3403d73-487b”][vc_column_text 0=””]This is used by iCYCLE Experts (Driver, Collector) to collect recyclables from iCYCLE bin to our warehouse. Want to be our expert? Contact us![/vc_column_text][/vc_tta_section][vc_tta_section title=”What is iSCAN?” tab_id=”1538200613850-780f230f-78a6″][vc_column_text 0=””]This feature works when there is no GPS connection (usually condo and undergrounds) and you are close to an iCYCLE bin with a QR code.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion style=”modern” color=”sky” active_section=”0″ title=”GENERAL”][vc_tta_section title=”I receive junk message from phinonic, can I stop those messages?” tab_id=”1538201186619-ae79f32d-2d0b”][vc_column_text 0=””]You can stop the message by blocking writing in by email to iCYCLE at info@icycle-global.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”I send messages to iCYCLE and iCYCLE event group. There is no reply. Any information about this?” tab_id=”1538201186801-b887e64a-559b”][vc_column_text 0=””]Our staffs will respond to your messages on either group[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]